--Professional Services and Support--

PROVECT strives to meet the expectations of our customers in the increasingly complex business environment by understanding their needs and culture, documenting the information, and providing recommendations for a successful system implementation.  We have spent over 5 years observing, documenting, experiencing, and learning from each and every system implementation, so that the next implementation will be just as successful as the first.  From that experience, we have established a documented methodology to assist us throughout the implementation process.    

--Support Services--

Years of experience and client feedback have helped us to develop an effective support process to ensure timely and quality responses to questions and incidents. To achieve consistency and responsiveness, we use a comprehensive support system to log requests, track those requests, and resolve them.  

To ensure you receive the best possible attention, you are assigned a personal Client Support Representative who has first-hand knowledge of your system. This close working relationship reduces the time required to identify and resolve problems. However, because no custom coding on the core code is required, no "custom" system knowledge is required to provide support. This means that if for any reason your Client Support Representative is not available, any of our other knowledgeable staff can help.

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